Last updated: 15 October 2026
Our store ships orders from France to mainland France. We work with recognised carriers to ensure tracked and reliable delivery.
Delivery Area
We deliver exclusively to mainland France. Orders destined for other locations cannot be processed at this time.
Shipping Costs
Delivery is entirely free, with no minimum order value. No additional charges are added at checkout.
Processing and Shipping Times
| Step | Detail |
|---|---|
| Order cut-off | Any order placed before 2:00 PM (UTC) is processed the same working day. |
| Order processing | 1 to 2 working days |
| Handover to carrier | The working day following preparation |
| Transit | 3 to 5 working days |
| Total delivery time | 4 to 7 working days |
The total delivery time equals the processing time (1 to 2 working days) plus the transit time (3 to 5 working days). Transit time is an estimate provided by the carrier and does not constitute a guaranteed delivery date.
Carriers
Depending on parcel weight and delivery area, we use a suitable carrier from among the following: Colissimo, Chronopost, Mondial Relay or GLS. The carrier selected is stated in the shipping confirmation email.
Order Tracking
Once your order has been dispatched, you will receive an email containing a tracking number. This number allows you to follow the parcel’s progress on the relevant carrier’s website. If tracking shows no update for more than 48 hours, you can contact us at info@birkenstoock.shop.
Possible Delays
Circumstances beyond our control — weather conditions, peak periods or unforeseen events — may extend delivery times. In the event of a significant delay, we will inform you by email.
Absence and Unclaimed Parcels
If you are absent, the carrier will leave a delivery notice. The parcel is then held at the indicated pickup point for the period set by the carrier. After this period, the parcel is returned to us. We will then contact you to arrange a new shipment.