Last updated: 15 October 2026
1. Introduction and Acceptance
These terms govern the use of the site birkenstoock.shop and sales made by our store, whose registered office is located at 92 Avenue du Maine, Paris, France. By using this site and placing an order, you accept these terms without reservation.
2. User Account and Obligations
Creating an account is not required to place an order. You undertake to provide accurate, complete and up-to-date information. You are responsible for keeping your login details confidential if you create an account. The following are prohibited: any fraudulent use of the site, any attempt to breach its security and any unauthorised reproduction of its content.
3. Product Information and Pricing
Product descriptions and images are provided for guidance. Prices are stated in euros (EUR). The applicable price is the one displayed at the time the order is confirmed. No additional fees are applied beyond those displayed at payment.
4. Payment
The accepted payment methods are Visa, MasterCard and PayPal. Payment is due upon order confirmation. Transactions are secured by SSL encryption.
5. Delivery
Delivery is provided to mainland France, free of charge and with no minimum order value. Order processing takes 1 to 2 working days and transit 3 to 5 working days, giving an estimated total of 4 to 7 working days.
6. Returns and Refunds
You have a legal right of withdrawal of 14 days, as well as a 30-day commercial return policy. Returns are free of charge. The refund is processed within 1 to 2 working days of receipt, then credited within 7 to 10 working days to the original payment method. Personalised products are not eligible, except in the event of a manufacturing defect.
7. Intellectual Property
All content on the site — text, images, logos, graphic elements — is the property of our store. Any reproduction, modification or distribution without written authorisation is prohibited.
8. Warranties and Limitation of Liability
The site and products are provided « as is ». Our store cannot be held liable for indirect damages resulting from use of the site. Our liability shall not exceed the amount of the order concerned.
9. Governing Law and Disputes
These terms are governed by French law. In the event of a dispute, an amicable solution will be sought first. Failing that, the French courts shall have jurisdiction.
10. Changes to the Terms
We reserve the right to modify these terms at any time. The applicable terms are those in force at the time of the order. Any substantial change will be notified on this page.
11. Contact
For any questions regarding these terms:
Our store — 92 Avenue du Maine, Paris, France
Email: info@birkenstoock.shop — Phone: +33 08 10 49 49 49