Last updated: 15 October 2026
Our store offers you 30 days to return your order with complete peace of mind. We do not offer direct exchanges: if you would like a different item, we invite you to return the product concerned and then place a new order, which allows for faster dispatch.
Legal Right of Withdrawal
In accordance with Article L221-18 of the French Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason. To exercise this right, you may inform us of your decision by email at info@birkenstoock.shop or by post to the address indicated below.
Return Conditions
To be accepted, a return must meet the following conditions:
- The product is unused and in perfect condition.
- The product is returned in its original packaging, complete.
- In the event of a defect or non-conforming product, the return is also covered.
Return Period
You have 30 calendar days from receipt of the order to initiate the return.
Return Costs
Returns are free of charge. No restocking or re-shelving fees are applied.
Return Procedure
- Contact us at info@birkenstoock.shop stating your order number and the reason for the return.
- We will send you a prepaid return label by email, along with shipping instructions.
- Print the label, attach it to the parcel and drop it off at the indicated collection point or hand it to the designated carrier.
- Upon receipt and inspection of the product, we process the refund.
Return Address
Our store
92 Avenue du Maine, Paris, France
Refund
After receipt of the return, the refund is processed within 1 to 2 working days. The credit to the original payment method then occurs within 7 to 10 working days, depending on your bank’s or PayPal’s processing times. In accordance with Article L221-24 of the French Consumer Code, the refund is made no later than 14 days following receipt of the return.
Allocation of Costs
- Withdrawal (change of mind): the return is free; we cover the prepaid label.
- Defective product or error on our part: the return is fully covered by our store.
Non-Eligible Products
Personalised or engraved products cannot be returned, except in the event of a manufacturing defect.