Last updated: 15 October 2026
Protecting our customers’ personal data is a priority. This policy explains what data we collect, why we use it and how we protect it.
Data Controller
Our store
92 Avenue du Maine, Paris, France
Email: info@birkenstoock.shop
Phone: +33 08 10 49 49 49
Data Collected
We collect the following categories of data:
- Identity and contact: name, email address, phone number, delivery and billing address.
- Payment data: information relating to the payment method used. This data is processed by our secure payment providers; we do not store full card numbers.
- Transaction data: order history, products purchased, amounts and dates.
- Technical data: IP address, browser type, operating system, connection data.
- Browsing data: pages viewed, visit duration, journey through the site.
- Cookie data: information stored on your device during your browsing session.
Purposes of Processing
Your data is used to:
- Process and ship orders: preparation, invoicing, delivery and tracking.
- Customer service and after-sales: responding to your requests, handling returns and refunds.
- Site optimisation and analysis: audience measurement, improving usability and the relevance of our content.
Legal Basis
Processing is based on performance of the contract (orders), on our legitimate interest (site improvement, fraud prevention) and, where applicable, on your consent (non-essential cookies, commercial communications).
Retention Period
Order-related data is kept for the legal period applicable to accounting and tax matters. Browsing and cookie data is kept for a maximum of 13 months.
Data Sharing
Your data may be transmitted to our payment providers, carriers and hosting providers, strictly for the purposes of fulfilling your order. No data is sold to third parties.
Your Rights
In accordance with the GDPR, you have the right to access, rectify, erase, restrict, object to and port your data. To exercise these rights, contact us at info@birkenstoock.shop. You may also lodge a complaint with the CNIL.
Cookies
The site uses cookies necessary for its operation as well as audience measurement cookies. You can configure your browser to refuse non-essential cookies.